We’re happy to share about the Return policy offered to our
customers/members. With this option, if you don’t like the product or if there is
any issue, you will have the option of requesting the return request within 10
days (may vary product to Product)
Submit the return request
please reach out to our email our support team at
enterprises.kanya@gmail.com or what’s app us on this number +91
9958824395(10 am to 6 pm only)
Once the return request is successfully submitted, our team will review your
request and once the request is approved, our courier partner will be aligned
to pick up the order as per your prescribed date and time, subject to
availability. The refund will be processed when the product is delivered to our
Warehouse and meets the quality parameters of the item. There will be no
refund issued if the received product does not pass the quality check.
Please note, the amount will be refunded for the items only, other fees like
shipping fee, cod service charges etc, are non-refundable. Also, our shipping
partner will pick up your returned items at no extra cost as of now.
All items that need to be returned must be unused and in their original
condition with all original tags and packaging intact.
Urbankanya will not be liable for the products returned by mistake. If an extra
or a different product is returned by mistake, Urbankanya would not be
accountable for misplacement or replacement of the product and is not
responsible for its delivery back to the Customer.
Defected item
If the item that you received is defected report to us with in 24 hours by
sending an email on enterprises.kanya@gmail.com (We take 5 working days
to respond),
Open Delivery
You should no take open delivered parcel from the courier guy. Kindly do not
fight with delivery boy/courier people for open delivery.
Warranty
We sell items on very low rates there is no warranty or guarantee on any of
the item. The wear and tear of anything entirely depends on how you use it.
Replacement Policy
In case the product delivered to you is defected/torn or broken please contact
us within 24 hours of delivery. You can mail us on For replacement
at enterprises.kanya@gmail.com
Refund policy
We don’t have a refund policy. In case the products are out of stock we will
refund the amount of purchased item in your bank account within 6 working
days.
Non- Delivery
All orders are delivered within 7 to 10 days. If you have done prepaid payment
and your order is not delivered within 7 to 10 days, email us at
enterprises.kanya@gmail.com to inform us about about the non-delivery.
If you use this site, you are responsible for maintaining the confidentiality of
your account and password and for restricting access to your computer, and
you agree to accept responsibility for all activities that occur under your
account or password. www.urbankanya.com and its affiliates reserve the right
to refuse service, terminate accounts, remove or edit content, or cancel orders
in their sole discretion.